Supplier Quality Requirements
1. QUALITY SYSTEM
The Supplier shall maintain a Quality system that complies with the ISO 9001 requirements (as a minimum). The Supplier’s system shall be subject to review and approval at all times by Hypertronics Corporation.
Right of access by Hypertronics, their customer and regulatory authorities to the applicable areas of all facilities and necessary records, at any level of the supply chain, that is pertinent to product being manufactured for Hypertronics and their customers.
Supplier to flow down to the supply chain (including outsourcing), as outlined on the purchase order or other relevant documents, the applicable requirements including customer requirements.
2. CALIBRATION
The Supplier’s calibration system must comply with ANSI/NCSL Z540-1, ISO 10012-1, or MIL-STD-45662.
3. FIRST ARTICLES
A copy of the supplier’s First Article Inspection report shall be furnished to Hypertronics Corporation for the following scenarios:
1) New tool (e.g. plastic injection molding, metal stamping)
2) Tool transfer – first production
3) Significant Changes (As agreed upon by Supplier and Hypertronics)
A first article produced under this order shall be submitted for Hypertronics Corporation inspection prior to making further shipments. First Articles should be conducted as outlined in AS9102 (To be used as a guide) or as agreed upon by Supplier and Hypertronics.
4. STATEMENT OF CONFORMITY
A legible and reproducible Statement of Conformity (i.e. Certificate of Compliance or Certificate of Analysis) must accompany each shipment.
This Statement must bear the signature and title of an authorized representative of the Supplier stating the materials or processes supplied meet applicable specifications cited in the Purchase Order. The specifications and revision must be listed.
Supplier shall certify that documentary evidence in the form of physical and chemical test results and inspection records of this material and/or processes indicating conformance to applicable purchase order specifications are on file and available for review by Hypertronics Corporation or an authorized representative.
Certificates of Analysis are required for the following commodities:
- Plastic injection molded parts (resin material certificates)
- Screw machine components (bar stock alloy certificates)
- Bar stock
- Plated components
Hypertronics seeks to utilize the expertise of the supplier. Suppliers that submit final inspection test reports, inspection data or demonstrated SPC/Cpk tracking for critical features can aid product to Hypertronics Dock to Stock program.
5. LIMITED SHELF LIFE
Supplier shall ensure that at least 85% of the material’s shelf life is remaining upon delivery to the Buyer. Supplier shall ensure that containers are plainly and legibility marked as to the contents, expiration date, and any warnings, precautions, instructions and storage conditions.
6. PACKAGING
Each part submitted to Hypertronics Corporation shall be wrapped and/or packaged in such a manner to prevent damage during shipment.
7. NONCONFORMING MATERIAL
Supplier must notify Hypertronics of nonconforming product and obtain mutual approval for nonconforming product disposition from the Hypertronics Material Review Board (for all dispositions other than scrap and reworking to specifications).
8. CORRECTIVE AND PREVENTIVE ACTION REQUESTS (CAPA)
The supplier shall respond to all requests for corrective action on or before the requested response due date. Standard lead time given is ten (10) working days.
Supplier shall initiate containment actions immediately to ensure no escapes of repeat issues occur during the investigation stages. These containment steps shall be noted in the CAPA response.
Supplier shall maintain a documented system for determining root causes of documented defects and obtaining corrective action both internally and from its suppliers.
Requests for corrective and preventive action will be issued to the supplier’s representative in the form of an electronic (i.e. emailed) CAPA report.
Hypertronics may grant the supplier an extension for their corrective action response on a case-by-case basis. Suppliers may formally request a time extension at least forty-eight (48) hours prior to the assigned (original) due date. Requests must be in writing with adequate justification.
9. RETURN MATERIAL AUTHORIZATION
Upon notification that Hypertronics is in receipt of nonconforming material, the supplier is required to provide a Return Material Authorization within five (5) working days of such notification. Unresolved issues could result in supplier status change up to and including removal from the AVL.
10. NOTIFICATION OF MAJOR CHANGES
Hypertronics has product used in many applications. As a result, changes can have significant impact on end user applications and in some cases restricted by end customers. Although change is necessary for continuous improvement and cost reductions, Supplier shall notify Hypertronics Corporation of any major product and/or process change requests at least 90 days before implementation. No changes in suppliers, facility, outsourcing, materials, processes, procedures, design or software which might affect the fit, form, function, safety, maintainability, service life, reliability, ROHS compliance or interchangeability of the product supplied to Hypertronics can be made without written approval.
Hypertronics shall be notified a minimum of 90 days prior to any major plant rearrangement or manufacturing location change.
11. INSPECTION AND/OR PRODUCTION TOOLING
Supplier is held responsible for the protection, calibration and care other than normal wear, of all Production and / or Inspection tooling furnished by Hypertronics, for use in the performance of purchase order requirements. All tooling shall be subject to Hypertronics Corporation surveillance and / or inspection upon notice. Said tooling, or replacement tooling of equal quality, shall be returned in an acceptable condition upon demand or notice.
12. RECORD RETENTION
Supplier is required to maintain on file all records pertaining to the completion of a purchase order for a minimum of 10 years unless otherwise specified by the PO or long term agreements.
13. SUPPLIER RATING SYSTEM
Suppliers that comprise the top 20 annual spend of Hypertronics (reestablished at the beginning of each fiscal quarter) are measured as part of the Vendor Performance Rating (VPR).
This rating system measures the product quality (incoming inspection yield) and on-time delivery (based on up to 5 days early and 0 days late).
14. CONFLICTS
The supplier shall contact the Hypertronics Corporation buyer in the event that any inconsistency or conflict arises between the revisions of a purchase order, part drawing, specification or this Quality Clause listing.
Download Hypertronics Supplier Requirements document