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Problem Resolution Escalation Path
At Hypertronics we are committed to integrity and take responsibility to be a leader in the way we conduct business. All our stakeholders - e.g. customers, suppliers and community have high expectations of us which need to be anticipated and satisfied. It is based on a set of common values of integrity, honesty, fairness and transparency, which is the basis of how Hypertronics conducts business.
If you have experience an issue or problem, we want to hear about it and will try our hardest to make it right.
The following path of escalation was created to ensure you recieve the level of attention needed for any concerns with product or customer relations.
1st Level
Marc Pelletier, Inside Sales Manager
Phone (978) 568-2383 / eMail: marc.pelletier@hypertronics.com
2nd Level
Peter Osborn, Vice President Sales
Phone: (978) 568-2377 / eMail: peter.osborn@hypertronics.com
3rd Level / Top Level
Vadim Radunsky, President
Phone: (978) 568-2358 / eMail: vradunsky@hypertronics.com
Hypertronics Corporation
16 Brent Drive
Hudson, MA 01749 USA
Phone: +1 978-568-0451
Toll Free: 800 225-9228
Fax: +1 978-568-0680
Email: info@hypertronics.com
URL http://www.hypertronics.com
Hypertac Technology
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